1. These terms
1.1 What these terms cover. These are the terms and conditions on which I supply products to you, whether these are goods, services or digital content. “Products” means services and goods offered by me including but not limited to Perfume Stylist and Boîte à Parfums (perfume boxes) services, details of which are listed on my website www.theperfumestylist.com
1.2 Why you should read them. Please read these terms carefully before you submit your order. These terms tell you who I am, how I will provide products to you, how you and I may change them, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss.
2. Information about me and how to contact me
2.1 Who am I. I am Isabelle Langlois a sole trader established in England and Wales. My address is 46b, Park Road, London, N8 8TD.
2.2 How to contact me. You can contact me writing to me at email@example.com
2.3 How I may contact you. If I have to contact you, I will do so by telephone or by writing to you at the email address or postal address you provided to me in your order.
2.4 “Writing” includes emails. When I use the words “writing” or “written” in these terms, this includes emails.
3. My contract with you
3.1 How I will accept your order. My acceptance of your order will take place when I email you to accept it, at which point a contract will come into existence between you and me.
3.2 If I cannot accept your order of a product. If I am unable to accept your order, I will inform you of this and will not charge you.
3.3 Your order number. I will assign an order number to your order and tell you what it is when I accept your order. It will help me if you can tell me the order number whenever you contact me about your order.
4. My products
4.1 Products may vary slightly from their pictures. The images of the products on my website are for illustrative purposes only. Although I have made every effort to display the colours accurately, I cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
4.2 Product packaging may vary. Where applicable, the packaging of the product may vary from that shown in images on my website or as described on the telephone or by email.
4.3 Making sure your details are accurate. If I am making the product to details you have given me, you are responsible for ensuring that these details are correct.
5. Your rights to make changes
If you wish to make a change to the product you have ordered, please contact me as soon as possible. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 Your rights to end the contract).
6. My rights to make changes
6.1 Minor changes to the products. I may change the product:
(a) to reflect changes in relevant laws and regulatory requirements, and
(b) to implement minor technical adjustments and improvements.
7. Providing the products
7.1 Delivery costs. Where applicable, the costs of delivery will be as displayed to you on my website.
7.2 When I will provide the products. During the order process, I will let you know when I will provide the products to you. If the products are ongoing services or subscriptions, I will also tell you during the order process when and how you can end the contract.
7.3 When I will begin the services. I will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
7.4 Delivery time and delays outside my control. I aim for you to receive your order within a week of placing it – but please keep in mind: in some cases (depending on the day of the week you ordered), it can be up to 10 days. If my supply of the products is delayed by an event outside my control, then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. I will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact me to end the contract and receive a refund for any products you have paid for but not received.
7.5 If you are not at home when the product is delivered. Where applicable, if no one is available at your address to take delivery and the products cannot be posted through your letterbox, I will leave you a note informing you of how to rearrange delivery.
7.6 If you do not re-arrange delivery. Where applicable, if you do not collect the products from me as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot I will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite my reasonable efforts, I am unable to contact you or re-arrange delivery or collection I may end the contract and clause 10.2 will apply.
7.7 Your legal rights if I deliver goods late. You have legal rights if I deliver any goods late. If I miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:
(a) I have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told me before I accepted your order that delivery within the delivery deadline was essential.
7.8 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that I will refund any sums you have paid to me for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to me.
7.9 When you become responsible for the goods. A product which is goods will be your responsibility from the time I deliver the product to you.
7.10 When you own goods. Where applicable, you own a product which is goods once I have received payment in full.
7.11 What will happen if you do not give the required information to me. I may need certain information from you so that I can supply the products to you, for example, I need accurate information from you during our fifteen-minute telephone consultation, or correct information entered into my short questionnaire.
7.12 Reasons I may suspend the supply of products to you. I may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by me to you (see clause 6).
7.13 I may also suspend supply of the products if you do not pay. If you do not pay me for the products when you are supposed to (see clause 12.3) and you still do not make payment within fourteen (14) days of me reminding you that payment is due, I may suspend supply of the products until you have paid me the outstanding amounts. I will contact you to tell you I am suspending supply of the products. I will not charge you for the products during the period for which they are suspended. As well as suspending the products I can also charge you interest on your overdue payments (see clause 12.4).
8. Your rights to end the contract
8.1 You can always end your contract with me. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how I am performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something I have done or have told you I am going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if I am not at fault and there is no right to change your mind), see clause 8.7.
8.2 Ending the contract because of something I have done or am going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and I will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) I have told you about an upcoming change to the product or these terms which you do not agree;
(b) I have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(c) there is a risk that the supply of the products may be significantly delayed because of events outside my control;
(d) I have suspended supply of the products for technical reasons, or notify you I am going to suspend them for technical reasons, in each case for a period of more than three months; or
(e) you have a legal right to end the contract because of something I have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
|Right under the Consumer Contracts Regulations 2013|
|14-day period to change your mind.|
|Consumer to pay costs of return.|
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) customised products;
(b) services, once these have been completed, even if the cancellation period is still running;
(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(d) any products which become mixed inseparably with other items after their delivery.
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
8.6 Where you have bought services (such as Le Parfumeur, and tailored events). You have 14 days after the day I email you to confirm I accept your order. However, once I have completed the services you cannot change your mind, even if the period is still running. If you cancel after I have started the services, you must pay me for the services provided up until the time you tell me that you have changed your mind.
8.7 Ending the contract where I am not at fault and there is no right to change your mind. Even if I am not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay me compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when I have finished providing the services and you have paid for them. If you want to end a contract before it is completed where I am not at fault and you have not changed your mind, just contact me to let me know. The contract will end immediately, and I will refund any sums paid by you for products not provided but I may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs I will incur as a result of your ending the contract.
9. How to end the contract with me (including if you have changed your mind)
9.1 Tell me you want to end the contract. To end the contract with me, please let me know by doing one of the following:
(a) Email. Email me at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to me at 46b Park Road N8 8TD, London, including details of what you bought, when you ordered or received it and your name and address.
9.2 How I will refund you. I will refund you the price you paid for the products, by the method you used for payment. However, I may make deductions from the price, as described below.
9.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind where the product is a service, I may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told me you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.4 When your refund will be made. I will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days of your telling me you have changed your mind.
10. My rights to end the contract
10.1 I may end the contract if you break it. I may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to me when it is due, and you still do not make payment within fourteen (14) days of me reminding you that payment is due;
(b) you do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the products, for example, sufficient information to be able to provide a full consultation; or
(c) you do not, within a reasonable time, allow me to deliver the products to you.
10.2 You must compensate me if you break the contract. If I end the contract in the situations set out in clause 10.1 I will refund any money you have paid in advance for products I have not provided but I may deduct or charge reasonable compensation for the net costs I will incur as a result of your breaking the contract.
10.3 I may withdraw the product. I may write to you to let you know that I am going to stop providing the product. I will give you as much advance notice of my stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. If there is a problem with the product
11.1 How to tell me about problems. If you have any questions or complaints about the product, please contact me. You can write to me at email@example.com
11.2 Summary of your legal rights. I am under a legal duty to supply products that conform with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
|Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
Where your product includes services, for example a consultation or a profiling, the Consumer Rights Act 2015 says:
a) You can ask me to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if I can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12. Price and payment
12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. I take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.2 for what happens if I discover an error in the price of the product you order.
12.2 What happens if I got the price wrong. It is always possible that, despite my best efforts, some of the products may be incorrectly priced. I will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, I will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, I will contact you for your instructions before I accept your order. If I accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, I may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.3 When you must pay and how you must pay. I accept payments made by Credit/Debit cards through Stripe on my website. When you must pay depends on what product you are buying:
(a) For goods, you must pay for the products before I dispatch them. I will charge you at the time you make your order.
(b) For services, you must make an advance payment of 100% of the price of the services, before I start providing them.
12.4 I can charge interest if you pay late. If you do not make any payment to me by the due date, I may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.
13. My responsibility for loss or damage suffered by you
13.1 I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of me breaking this contract or by failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both I and you knew it might happen, for example, if you discussed it with me during the sales process.
13.2 I do not exclude or limit in any way my liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2.
13.3 When I am liable for damage to your property. If I am providing services in your property, I will make good any damage to your property caused by me while doing so. However, I am not responsible for the cost of repairing any pre-existing faults or damage to your property that I discover while providing the services.
13.4 I am not liable for business losses. I only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose I will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How I may use your personal information
15. Other important terms
15.1 I may transfer this agreement to someone else. I may transfer my rights and obligations under these terms to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.
15.2 You need my consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and me. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and I do not chase you but I continue to provide the products, I can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
16 The Fragrances
16.1 Descriptions of fragrances This site contains descriptions of fragrances. I recommend always that fragrance is experienced on an individual’s skin before a full-size bottle purchase is made, and I take no responsibility for any fragrance purchase that you are not happy with.
16.2 Authenticity All fragrances are genuine, purchased from certified perfumers and carefully packaged by me in the 8 ml glass spray bottles.
17 Legal Notices
17.1 Allergy/sensitivity warning Perfume is potentially allergenic. All perfumes contained within the Boîtes à Parfums contain allergy information inside the box. I cannot be held responsible for any allergies or sensitivity or injury arising from the use of fragrances provided by Isabelle Langlois. I do not recommend the wearing of perfumes of any kind in direct sunlight.
17.2 Flammability Please be aware that fragrance is a flammable material. Keep away from children. Always keep perfume bottles well away from any naked flame. I cannot be held responsible for any fire resulting from products I have supplied.
18 Gift vouchers & Promo Codes
18.1 Gift Voucher & Promo Codes may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
18.2 Use of Gift Voucher It may only be redeemed through the website www.theperfumestylist.com and not through any other website or method of communication. To use the Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
18.3 Delivery cost Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
18.4 Expiry Gift Vouchers will expire one year from the Order confirmation unless otherwise stated on the Order confirmation or the Gift card.
18.5 Availability All Gift Vouchers with purchase items including an additional product or box will be subject to availability and deemed to confirm any special conditions attached to the offer.
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